US Shipping Rates and Policies

01 - What are your US shipping rates?

02 - How will my order ship?

03 - When will my order ship?

04 - What is your holiday schedule?

05 - Will I receive a tracking number?

06 - What can I do if I provide incorrect shipping information?

07 - What should I do if my order does not arrive within the estimated delivery time?

08 - What should I do if my order arrives damaged?

09 - Do you charge sales tax?

10 - What is your Return Policy?

01 - What are your US shipping rates?

US - 7 Business Days	$4.99 Flat Rate
Note: Service not available to Military Boxes or US Territories.

US - 2 Business Days	$6.99 + $2.00 per lb
Notes: Service not available to PO Boxes, Military Boxes or US Territories. Rural addresses, please allow an additional business day.


US - Military Box - 7 Business Days	$4.99 + $2.00 per lb
Note: enter APO or FPO for City and select AA, AE or AP for State and United States for Country.

US - Territories - 7 Business Days	$4.99 + $2.00 per lb
Note: enter your US territory abbreviation (AS,CZ,GU,MP,PR or VI) in the State box and select United States for Country.

02 - How will my order ship?
Most orders ship via UPS.

Shipments to PO Boxes, Military Boxes and US Territories ship via the US Postal Service.

Ground shipments to Alaska and Hawaii ship via the US Postal Service.

Shipments weighing less than 1 pound and certain products may ship via the US Postal Service.

03 - When will my order ship?

Orders received by 2 pm Eastern Time Monday through Friday ship the same business day, in most instances, and orders received after 2 pm ET ship the following business day.

Orders received on Saturdays, Sundays and holidays ship the following business day.

04 - What is your holiday schedule?

2011 Holiday Schedule
New Years 2011	Monday January 3rd
MLK Day	Monday January 17th
President's Day	Monday February 21st
Memorial Day	Monday May 30th
Independence Day	Monday July 4th
Labor Day	Monday September 5th
Columbus Day	Monday October 10th
Veterans Day	Friday November 11th
Thanksgiving	Thursday November 24th
	Friday November 25th
Christmas	Monday December 26th

New Years 2012	Monday January 2nd

05 - Will I receive a tracking number?
Tracking numbers are available on all UPS shipments. Delivery confirmation numbers are available on all US Postal Service shipments.

Your tracking or delivery confirmation number will be provided in the Shipping Confirmation e-mail sent to you when your order ships.

06 - What can I do if I provide incorrect shipping information?
We rely on our customers to provide accurate shipping information with their orders.

If you realize you have provided incorrect shipping information at the time you placed your order, please e-mailing us at cs@GlucosamineSource.com

We will make the requested changes if your order has not yet shipped. If your order has already shipped, we will not be able to make any address changes.

We are not responsible for lost or unclaimed orders due to incorrect shipping information provided with your order. So please verify your order information is correct on the Order Confirmation Page and in your Order Confirmation E-mail.

The full cost of shipping will be charged for reshipments necessary because of incorrect delivery information. Original shipping charges will not be refunded if the customer chooses not to have the order reshipped.

07 - What should I do if my order does not arrive within the estimated delivery time?
If you order has not arrived within the estimated delivery time listed above for the delivery method you selected, please contact us.

Please be aware that UPS and the US Postal Service may leave your package while you are not at home. We highly recommend that you periodically check the status of your package by using the tracking or delivery confirmation number provided.

We take full responsibility for all packages up to delivery. If the status of your tracking number (UPS) or delivery confirmation number (USPS) is DELIVERED and you have not received your order, we recommend that you check to see if your order has been left outside, ask others in your household and/or neighbors to see if they may have taken the order in or speak to the person that receives mail/packages if your order was delivered to your place of work.

If you still can not find your order, please contact us.

08 - What should I do if my order arrives damaged?
Please contact us immediately if any of the products you ordered were damaged in shipping.

09 - Do you charge sales tax?
As a service to our customers, we pay the 8% sales tax due on all orders shipped to addresses in Georgia.

Customer Comment - "This is the only place that I will order my glucosamine from...simply because they are the best place!"